This help article explains how maintenance requests are created in MagicDoor.

Inside, you’ll find:

• How MagicDoor’s AI generates maintenance requests from tenant messages.
• Where to start a new maintenance request manually.
• What information is required when submitting a request.
• How priority and category assignments affect request handling.

Use this article as a reference when submitting or reviewing maintenance issues across your properties.

How Magicdoor’s AI Creates Maintenance Requests

When a tenant sends a chat message about a problem with their unit, our AI creates a work order from those messages.

Steps to Create a Maintenance Request Manually

Follow these steps to submit a new maintenance request:

1. Navigate to Maintenance Requests:

• Click on Maintenance in the left sidebar
• Select Maintenance Requests from the menu

2. Start a new request:

• On the Maintenance Requests page

• Click the Add Maintenance Request button

  

3. Complete the request form:

• Fill out all required information

• Provide a detailed description of the issue

• Add any relevant photos or documents

• Assign a Priority

  

Assign a Category. Categories allow our AI to set a score and determine the urgency of the request

• Review your submission

• Click Submit to create the request

  

Need More Help?

If you have questions, our support team is always here to assist.

👉 Contact us anytime at support@magicdoor.com