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This help article explains how to help tenants access their portal if they forget their password in MagicDoor.

Inside, you'll find:

• How tenants can sign in using a magic link via email or phone
• How property managers can reset a tenant's password from the back end
• How to invite tenants who have not yet activated their portal

Use this article as a reference when a tenant cannot log in or has lost access to their tenant portal.

Step 1: Tenant Signs In With a Magic Link

Tenants can log in without a password using a secure link sent to their email or phone.

Email magic link:

• The tenant enters their email address on the login screen
• A secure sign-in link is sent to their email
• Clicking the link logs them into the tenant portal

Phone number magic link:

• The tenant enters their phone number on the login screen
• A secure sign-in link is sent to their phone
• Clicking the link logs them into the tenant portal

Step 2: Reset a Tenant's Password as a Property Manager

Property managers can reset tenant passwords directly from the back end.

• From the left-side navigation, select Users
• Select Tenants
• Click on the tenant's name
• Navigate to Activity & Portal Login
• Choose one of the following:
  • Invite the tenant if they have not been invited yet
  • Change Password to set a new password

Once a new password is set, the tenant will receive a notification with their updated login details.

Need Help With Tenant Portal Access?

If you or your tenants need help accessing the portal, our support team is here to help.

👉 Contact us anytime at support@magicdoor.com

📞 Call us at: (888) 887 - 8780 (9:00 AM – 5:00 PM PST)