---

This help article explains how to navigate and use the MagicDoor tenant portal.

Inside, you'll find:

• Signing into the tenant portal and getting access
• Adding payment methods and setting up automatic payments
• Making manual payments and viewing transaction history
• Submitting and tracking maintenance requests
• Viewing communications with your property manager
• Updating your profile, language, and password

Use this article as a reference when setting up your tenant portal for the first time or managing your tenancy day-to-day.

Step 1: Sign Into the Tenant Portal

To begin, log in to your tenant portal using your credentials.

• Enter your login details to access the dashboard.
• If you do not have a login yet, contact your property manager, they can send you a link to create one.

Once logged in, the homepage gives you a quick overview of your current lease, payment options, and maintenance requests.

Step 2: Add a Payment Method

Before making a payment or setting up autopay, add at least one payment method to your account.

• Navigate to Payment Methods in the left-side navigation.
• Choose to add either:
  • A bank account for ACH payments, or
  • A credit or debit card
• Fill out the required information and save.

Step 3: Make a Payment or Set Up Autopay

Once a payment method is saved, you can pay manually or automate your rent payments.

• Go to the Payments section.
• To pay manually, select your saved payment method and complete the payment.
• To automate rent, click Set Up Automatic Payments and follow the on-screen directions.

You can also view your full transaction history from this section, including rent charges and your posted balance.

Step 4: Submit a Maintenance Request

You can submit a maintenance request directly from the homepage or the Maintenance tab.

• Click New Maintenance Request.
• Fill in a description of the issue.
• Add any relevant attachments such as photos or documents.
• Select the urgency level, or leave it at none.
• Check the box to grant Permission to Enter if you are comfortable with the vendor accessing the unit.
• Click OK to submit.

Step 5: Track Your Maintenance Requests

After submitting, you can monitor the status of your requests at any time.

• Navigate to the Maintenance tab.
• View the current status of each request, which may show as Processing, Pending, Waiting for Work Order, or Closed.

Step 6: View Communications

All messages between you and your property manager are stored in one place.

• Click Communications in the left-side navigation to view your full message history.

Note that most communications are delivered via text or email, so you may receive messages outside the portal as well.

Step 7: Update Your Profile and Settings

To update your personal details, language preference, or password:

• Go to your Profile at the bottom of the left-side navigation.
• Click the … button and select Settings.
• Click the edit button to update your name, phone number, or email address.
• Select your preferred language, and all future messages will be delivered in the language you choose.
• Update your password from this same settings screen.

Need Help With the Tenant Portal?

If you have questions about using the tenant portal, our support team is here to help.

👉 Contact us anytime at support@magicdoor.com

📞 Call us at: (888) 887 - 8780 (9:00 AM – 5:00 PM PST)