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This help article explains how to track outstanding tenant balances using the Delinquency Report in MagicDoor.

Inside, you’ll find:

• Where to access the Delinquency Report
• How to view and sort tenant balances
• How to add delinquency notes to leases
• How notes appear directly within the report

Use this article as a reference when monitoring unpaid balances and managing tenant follow-ups.

Step 1: Open the Delinquency Report

The Delinquency Report lives in the Reports section.

• From the left-side navigation, go to Reports
• Scroll to the bottom and select Delinquency Report

This report displays all tenants with outstanding balances in one consolidated view.

Step 2: Review and Sort Outstanding Balances

Within the Delinquency Report, you can organize the data to fit your workflow.

• View balances by tenant and unit
• Sort by:
  • Owner
  • Portfolio
  • Status

This helps prioritize follow-ups and identify trends quickly.

Step 3: Add a Delinquency Note to a Lease

You can add notes directly to a lease and have them appear in the Delinquency Report.

• Search for and open the relevant Unit or Lease

• Scroll to the bottom section and select Notes
• Click Add Note

• Set the Note Type to Delinquency

• Enter your note (for example, “Tenant said they will pay next week”)
• Click Save

Step 4: View Notes in the Delinquency Report

Once saved:

• Return to Reports > Delinquency Report
• The delinquency note will appear next to the corresponding tenant or unit

This gives you full visibility into balances and communication history in one place.

Need Help With Reports or Delinquencies?

If you have questions or need help with reporting or tenant balances, our support team is here to help.

👉 Contact us anytime at support@magicdoor.com

📞 Call us at: (888) 887 - 8780 (9:00 AM – 5:00 PM PST)