This help article explains how to set or change the priority of a maintenance request in MagicDoor.

Inside, you’ll find:

• Two different ways to update maintenance request priority.
• How to change priority directly from the dashboard.
• How to edit priority from within an individual maintenance request.
• What happens after a priority level is updated.

Use this article as a reference when organizing and responding to maintenance issues across your properties.

Ways to Set a Maintenance Request Priority

You can set or modify a maintenance request’s priority using either of these two methods:

Method 1: From the Dashboard

1- Access the quick menu:

• Locate the maintenance request on the dashboard

• Click the three-dot menu icon in the right corner

  

2- Update the priority:

• Select Modify Priority from the menu

• Choose the appropriate priority level

  

Method 2: From the Maintenance Request

1- Open the maintenance request:

• Navigate to the Maintenance Requests dashboard
• Click on the specific request to open it

2- Make the priority change:

• Click the Edit button
  

  • Locate the Priority dropdown menu

  • Select the new priority level
    

    • Click Save Changes to confirm

The dashboard will automatically update to show the new priority level.

Need More Help?

If you have questions, our support team is always here to assist.

👉 Contact us anytime at support@magicdoor.com